Q1. How do I get started on OMNI GMS?
First, take the 30 days FREE trial and get to know OMNI GMS. No set-up fees, no software cost, no training cost, no technical support cost. Call or e-mail us and one of our representatives will set you up and have you ready to go. You can also get started by taking a free demo. It will help you to understand the key features of OMNI GMS and answer any questions you might have.
Q2. Which software do I need to install?
None! OMNI GMS runs from the Internet. So, all you need is a browser.
Q3. What type of technology platform do I need?
Any desktop or personal computer would do!
Q4. What type of Internet connection do I need?
Both dial-up and high-speed connections are acceptable.
Q5. How does OMNI GMS ensure anytime, anywhere access?
OMNI GMS helps you gain access to the guest management system from anywhere – your living room, office, or even on the road. All you need is an Internet connection and your login and password details.
Q6.How does OMNI GMS ensure safety and security of all my data?
OMNI GMS helps you gain access to the guest management system from anywhere – your living room, office, or even on the road. All you need is an Internet connection and your login and password details.
Q7. What happens if one or more of my sites running OMNI GMS face a virus problem or their systems crash?
Nothing! Since OMNI GMS is a hosted solution, your data is well protected. You can still access your data and stay online through any computer that has Internet connectivity.
Q8. Do I have to pay extra for support?
No! Support is included in the yearly subscription plan. For further details, visit the Pricing Plans section.
Q9. What if a guest / customer standing at reception needs to check out NOW, but the internet goes down?
An always-up service of an Enterprise solution like OMNI GMS is critical. But the simplicity of the System and its ground-up architecture lets you address this in more ways than one. For starters, you do not need any special high-speed connectivity for using OMNI GMS. A simple dial-up works just as well. So having an Internet connection to work with, and then a few for backup is not a problem, and this ensures that you stay tuned in, always. But if for some unwarranted reason, you still disconnect, and an emergency is at hand to check out a Guest, or even worst, it’s a large Group, OMNI GMS comes to your rescue through its unique Downtime Email Security.
Q10. I see you have a module for website booking which I would also need.
How long does it take to confirm reservation?
The integrated Web Reservation Engine is an intrinsic part of the OMNI GMS offering. Web Reservation engine lets you take confirmed bookings from your website while maintaining up-to-the minute availability & room status for your website visitors. The reservations from your website are confirmed and show up instantly on the Frontdesk Reservation table. The Guest receives a confirmation email and the same is copied to the Hotel. The reservation itself, shows up instantly on the GMS. Moreover, the web reservation lets you offer rooms only rates along with multiple rates and packages (selectively or all) and further also allows your web bookers to choose any specific services that you may provide and customize their stay.
Q11. What are the online Payment Gateway’s that are available with OMNI GMS?
OMNI GMS supports all popular payment gateways. Integrating with a payment gateway requires you to apply for one through your bank. We can make recommendations for the popular ones that are available, but more importantly your own bank that needs to support it. Once you select your credit card processor through your bank, we can set it up.
Q12. What About Security and Safety of our Data?
Your data is yours. You back it up. You store it. Anytime, anywhere. But your data is safer with us, and less likely to be abused or misused ever. We are further heading towards security compliances like adhering to PCI standards for the credit card info that you may want stored in the system, and also Thawte security certification.
Q13. What are the charges for subscribing to OMNI GMS?
For details, visit the Pricing Plans section.
Q14. How do you provide training and support on using OMNI GMS?
OMNI GMS is an amazingly intuitive system to work with. OMNI GMS is really simple to self learn. We have several help files to get one started on the Frontdesk Further on, there is a ready and round the clock support that will be available to assist the Hotel staff in the midst of any task.
Q15. We have been using test data to try the program. Would we be able to start with
a clean slate when we switch over or should we start with a new company?
We will be able to clean up the test data and help you start afresh. Alternatively, if you choose to create a fresh company, we can let you that as well. Only one of them would remain active.
Q16. Is this demo not set up with reports? What will be available in the Trail Account?
Reports
A number of interactive reports are available under the Reports Tab of OMNI GMS. This includes the reports on Bank In, Deposit, Folio, Voucher, Revenue, Guest History, Commission, Chart of Accounts and etc.
A number of interactive reports are available under the Reports Tab of OMNI GMS. This includes the reports on Bank In, Deposit, Folio, Voucher, Revenue, Guest History, Commission, Chart of Accounts and etc.
Q17. Will you have the ability to track repeat guests and load them into a new reservation?
Yes, in OMNI GMS, you never need to enter information twice. Be it a Guest or even your partners, Travel Agents, Corporate Customers. Just type the first three letters of the Guest first name, or last name, or their passport number or Guest ID, and the system immediately gets to work and pulls out the matches to select from your past records. It similarly works for your Travel Agents and Corporate customer profiles that you work with.
Q18. Do you offer personalized training/ on-site training?
While OMNI GMS is simple to use system, and moreover self-learn, we do offer the jumpstart that one may look forward to through personalized training and assistance.The language of communication currently is English and Bahasa Malaysia only.
Q19. How many POS or Point of Sale’s are possible in OMNI GMS?
Unlimited number of POS’s can be created on OMNI GMS.
Q20. And what if I wanted to run OMNI GMS on my server?
Running Software on your Server
We can offer the software on your server, but it adds significant overhead cost of setup, support, updates and maintenance.
For details, please contact us with your property details, and we will be pleased to assist you.
Write to us on sales@microcircle.com or call us at +6 03-8948 5770
We can either train your personnel, or offer trained personnel for onsite support.
We can offer the software on your server, but it adds significant overhead cost of setup, support, updates and maintenance.
For details, please contact us with your property details, and we will be pleased to assist you.
Write to us on sales@microcircle.com or call us at +6 03-8948 5770
We can either train your personnel, or offer trained personnel for onsite support.
Q21. What about browser compatibility? Which browsers are supported?
OMNI GMS can be used on
Firefox 3.x
Google Chrome all versions
Internet Explorer 7 and 8 (in Compatibility mode)
Safari
We are running tests on several browsers continuously. The list keeps getting bigger.
Firefox 3.x
Google Chrome all versions
Internet Explorer 7 and 8 (in Compatibility mode)
Safari
We are running tests on several browsers continuously. The list keeps getting bigger.
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